There was a technical error with my test recording. What happened?

For security and test review reasons, the Duolingo English Test desktop app records your computer screen throughout the entire test. If at any point this screen recording ends or is corrupted, your test will be invalidated.

If you received a message that there was a technical error with your recording, please follow these steps before testing again:

  • Ensure you have granted the Duolingo English Test desktop app permission to record your screen.
  • Close all other programs running on your computer.
  • Make sure you are on an internet connection with at least 2 Mbps download speed and 1 Mbps upload speed. We recommend using a stable, wired ethernet internet connection instead of using Wi-Fi or mobile hotspot services. You can type “internet speed test” into most search engines and find a quick and free way to test your speed. 
  • Ask anyone else using your same internet network to disconnect while you are taking the test, and disconnect all other devices connected to your internet network.
  • Try to take the test late at night or early in the morning, during off-peak network times.
  • If you are in China and using a VPN, try re-downloading the desktop app from englishtest.duolingo.com instead of englishtest.duolingo.cn.
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