My test was rejected because I wasn’t always visible to the camera. What did I do wrong?

It is important that we can see your full face in the frame at all times, so that we can ensure that your test is reliable and accurate. It is also important that your eyes stay on the test screen.

For additional assistance, please contact Support.

See some examples below:

Good: Looking directly at test Bad: Looking away from test
Bad: Not fully visible to camera Bad: Using headphones during test


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