Please make sure that the ID provided is on our list of accepted IDs and is the original ID, not a photocopy or a picture of an ID (no phone screenshots permitted). In addition, make sure the picture of the ID is clear and legible without any information cropped, so that we can compare your name and photo from the test to the info on your ID.
For additional assistance, please contact Support.
Here are some examples of different ID pictures:
|Good ID||Bad: The ID is blurry|
|Bad: The name is cropped||Bad: The photo is cropped|
|Bad: Zoomed in too much||Bad: Photocopy of an ID|