I turned off or interfered with my phone camera view. What happened?

For security and test review reasons, all video from your phone camera must be uploaded and clearly visible. If any video is missing or obstructed, your test will be invalidated.

If you received a message that you turned off or interfered with your phone camera view, please follow these steps before testing again:

  • Turn on Do Not Disturb and make sure none of your contacts are set to bypass Do Not Disturb. Receiving notifications during the test could lead to your session being invalidated.
  • Lean your phone against any heavy object. You want to make sure your phone won't move or fall over during the test. Placing the phone horizontally will be most stable.
  • While setting up your phone camera, check your computer screen to make sure your screen and keyboard are clearly visible.
  • Do not touch your phone during the test.
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