If you received an email that your results were unable to be certified, you may submit an appeal. After you submit your appeal, a supervisor will review your test session recording and send a response to your appeal within five to seven business days.
To submit an appeal, you must use this form. It is imperative that you use the email address that was used to take the test, otherwise your appeal may be delayed.
Please see our Terms and Conditions of Service for more information.