Why was my ID rejected?

Your ID photo may have been rejected for a number of reasons. Please make sure that your ID is on our list of accepted IDs and that you took a photograph of the original ID, not a photograph of a photocopy or another photograph of an ID (no phone screenshots permitted). In addition, please make sure that the photo of your ID is clear and legible without any information cropped.

Here are some examples of different ID photos that would and would not be accepted:


Good ID

Bad: The ID is blurry


Bad: The name is cropped

Bad: The photo is cropped


Bad: Zoomed in too much

Bad: Photocopy of an ID

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