I received notice my camera or microphone didn't work, but I’m sure it did.

This is a common issue with less stable internet connections. 

Your camera may be working properly, but the audio may be delayed due to an internet connection issue. This makes the test very difficult to review. 

In these cases, we suggest trying again. 

Please review all of these suggestions to strengthen your internet connection:​

  • Use a wired internet connection instead of a Wi-Fi connection. Do not use a mobile hotspot, because this connection may not be stable.
  • Close all other programs, windows, browser tabs, applications, and pop-up notifications on your computer.
  • Ask anyone else using your same internet network to disconnect while you are taking the test, and disconnect all other devices connected to your internet network.
  • Try to take the test late at night or early in the morning, during off-peak network times.
  • If you are in China and using a VPN, try re-downloading the desktop app from englishtest.duolingo.com instead of englishtest.duolingo.cn.

If you continue to encounter this issue, please reach out to support.

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