Predictive text is a keyboard input method with word association and correction functions. It allows the user to be able to select words after typing the first 2-3 letters. Since using predictive text is against our test rules, your test cannot be certified.
If you received an email saying you used predictive text, please make sure to disable any non-Latin alphabet keyboard input method, such as pinyin. You should also quiet all other typing and text assistance programs before taking the test again.
For Mac users: Do this by right-clicking on the application icons and selecting the "quit" option.
For Windows users: Do this by quitting all programs, then going to the system tray/notification area and closing every program that is visible.