I received a message that my session timed out. What does this mean and what should I do?

This message appears when test-takers have a slow internet connection that leads to long question load times. When this happens, it is possible to reach the session time limit without completing enough questions to obtain an accurate score. You will need to retake the test and complete enough questions within the allotted time. This will also use up one of the attempts on your test credit.

When you take the test again, please make sure you use an internet connection with at least 2 Mbps download speed and 1 Mbps upload speed. We recommend using a stable, wired ethernet internet connection instead of Wi-Fi or mobile hotspot services.

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