Test Validity
- My identity could not be verified because my ID was missing. How can I fix this?
- My identity could not be verified because my face photo was cropped or obscured. How can I fix this?
- My identity could not be verified because my face photo was not a live picture. How can I fix this?
- My identity could not be verified because my face photo was missing. How can I fix this?
- My identity could not be verified because my ID photo was cropped or obscured. How can I fix this?
- My identity could not be verified because I submitted a photocopy or digital image of my ID. How can I fix this?
- My identity could not be verified because my ID photo was not clear. How can I fix this?
- I received notice that there was an audio or video delay during my test. What happened?
- My test was not completed and uploaded. What happens next?
- I received an email stating that you were unable to certify my test results. What happened?
- I received an email stating that my account was blocked. What happened?
- How can I appeal my results?
- I received an email that my test was decertified. What does that mean?