Test Validity
- My identity could not be verified because I submitted an ID that is different from the type of ID you selected during test setup. How can I fix this?
- My identity could not be verified because I submitted a form of ID that is not accepted for the Duolingo English Test. How can I fix this?
- My identity could not be verified because my ID contains native Chinese characters, but I did not provide them in the given name and surname fields. How can I fix this?
- My identity could not be verified because my ID was expired. How can I fix this?
- My identity could not be verified because I did not enter my full legal name or correct birth date. How can I fix this?
- My identity could not be verified because my ID was damaged. How can I fix this?
- My identity could not be verified because my ID was too far away from the camera. How can I fix this?
- My identity could not be verified because my ID was missing. How can I fix this?
- My identity could not be verified because you could not see all of my face. How can I fix this?
- My identity could not be verified because my picture was a photo of a photo. How can I fix this?
- My identity could not be verified because my photo was missing. How can I fix this?
- My identity could not be verified because you could not see all of my ID in the photo. How can I fix this?
- My identity could not be verified because I did not submit a photo of my actual ID. How can I fix this?
- My identity could not be verified because the photo of my ID was not clear. How can I fix this?
- I received an email stating I used predictive text. What happened?
- I received notice my camera or microphone didn't work, but I’m sure it did.
- My test was canceled. What happens next?
- I received an email stating that you were unable to verify my identity. What happened?
- Why was my ID rejected?
- I received an email stating that you were unable to certify my test results. What happened?
- I received an email stating that my account was blocked. What happened?
- My test results were not certified. Can I retake the test?
- How can I appeal my results?
- Can I appeal my results even if they were certified?
- I have concerns about a test taker breaking the rules. What should I do?
- I received an email that my test was decertified. What does that mean?